Has the following ever happened to you?
A project is done between bosses, and a brief is handed down to us lowly executives. The promise also includes off-site support from another office. The actual support is key to the deal...
Yet the support can't be delivered, but you take the shit from the client, since you can't deliver.
Manage the client, they say.
I say, if I want to manage a client well, I better make damn well sure my side has done all the promises.
So now, I can't deliver on a promise I didn't make.
Is it my fault?